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Wallis UK Terms & Conditions (Trade Customers)

Wallis UK

CONDITIONS OF SALE (Trade Customers)
Subject to which all business is conducted
1. GENERAL
All quotations, offers and acceptances (made or given by us), are deemed to incorporate the following terms and conditions and no addition thereto or variation therefrom shall be made unless specifically accepted by us in writing.

2. ORDERS
All orders will always be completed in full, whenever stocks allow and out of stock items will normally be acknowledged and advised as a BACK ORDER.
These BACK ORDER items will then be shipped as soon as they become available, unless instructed otherwise.

3. CREDIT ACCOUNT OPENING
Credit Accounts can be opened without a problem.
For Education Establishments and most UK Government organisations Credit Accounts are available on demand.
Other types of Customers must apply in writing to our Accounts Department for consideration and, this application must include the following information:
          a)  Customers Name and Address details.
          b)  2 x Trade names (and addresses if possible) with the relevant Account No.

4. DESPATCH
Subject only to stock availability and account status, Orders are normally processed and despatched the same day they are received and always within 24 hours.

5. ORDER PROCESSING AND CARRIAGE CHARGES
All orders under £50 nett value will be subject to an Order Processing charge of £6.00.
All orders over £50 in value will be processed and delivered Carriage Paid.

6. PRICES AND SPECIFICATIONS
Although every effort will be made to provide advance warning, the right is reserved to alter prices and specification of goods without prior notice.

7. LOSS OR DAMAGE
In the case of loss, damage, or non-receipt of goods, customers must inform us in writing within 7 days of the Order/Invoice date, quoting the relevant Invoice No.
Unless this action is taken by the customer, CLAIMS MAY NOT BE RECOGNISED.

8. OWNERSHIP AND RISK IN THE GOODS
All goods delivered by us remain the Property (goods remaining in ownership) until all debts owed to us, including any balances existing at relevant times, due to us on any legal grounds, are settled. This holds good if payments are made for the purpose of settlement or specially designated claims. Orders are accepted solely on this basis.

Notwithstanding the provisions in this clause, responsibility remains with the customer to effect insurance of such goods from the time of receipt.

9. DEFAULT IN PAYMENT
If the customer fails to make Payment within the time allowed for Payment of any amount due, under any contract with us or, if the customer becomes bankrupt or goes into liquidation, otherwise than for the purpose of reconstruction or amalgamation or, makes any arrangement or composition with his creditors or has a Receiver appointed to any part of his assets or undertaking, we shall be entitled:
(a) To suspend delivery of goods / or remove any goods delivered which are subject of all or any such contracts but such suspension shall not in any respect release the customer from his/her obligations under such contracts. On the contrary, we shall be entitled to add to the price of such goods, the increased costs resulting from such suspension or, to terminate the contract as if the customer had wrongly refused to accept the goods to which it relates and, to claim damages for breach of contract.
(b) Charge interest on a day-to-day basis on every overdue account at the rate of 2% per month that the account remains overdue for payment. Minimum charge £1.

10. RETURNS
Customers who wish to RETURN goods to must adhere to the following guidelines:
a) RETURN AUTHORISATION REFERENCE No.
The RETURN must be authorised in advance by contacting the company and obtaining a RETURN Authorisation reference No. This can be achieved in writing (by email or Fax) or by Telephone.
b) CUSTOMER RETURN NOTE
A numbered RETURN NOTE (using the customers headed stationary) must be included with the goods that are returned and, this Note must contain the following information:
          (i) Name and address of Sender
          (ii) Reason for Return
          (iii) No and Date of relevant Wallis Invoice
          (iv) If faulty, exact nature of fault
          (v) Wallis RETURN AUTHORISATION REFERENCE No
c) PACKAGING & TRANSIT INSURANCE
All goods returned to us are done so entirely at the customer’s own risk. Therefore, customers are recommended to:
          (i) Make sure that the goods are packed well and securely.
          (ii) Insure the goods in transit.
d) USE CORRECT RETURN ADDRESS
Customers must make sure to send the goods to our current trading address and mark the packaging “FAO: RETURN DEPT”
  
11. UNWANTED GOODS
In the case of goods that have been “ordered in error” or those that are simply “no longer required” the Company may be willing to accept them back on condition that the products are:
          a)   New and Unsold
          b)   In mint and saleable condition
However, please note that a re-stocking charge of up to 30% will be deducted from the Credit Note, subsequently raised, to partially offset the extra costs incurred by the company.
If unwanted goods are returned, the guidelines outlined above for “RETURNS” must be followed.

12. CREDIT ACCOUNT CLOSING
A Customers Credit Account remaining open is dependent on:
          a)  Payments are made to terms.
          b)  Orders being placed on a regular basis.

Credit Account facilities will be closed if:
          a)  Payments are regularly received outside payment terms.
          b)  No orders have been placed for at least 12 months.

13. PAYMENT TERMS
If a Credit Account is opened by a customer, our normal Payment Terms are 30 days from the date of invoice or NMA (Nett Monthly Account). Invoices must therefore be paid no later than the end of month following invoicing.